ROA knows the importance of great service.
Roanoke-Blacksburg Regional Airport is dedicated to making your trip as easy as possible by offering all the services you need. Everything is conveniently located within the terminal and clearly marked with signage.
1- Beside escalator
2- Near gate #2
3- Between gates #5 & #6
- Wheelchairs available at airline ticket counters
- Boarding ramp for turbo props
- Four passenger loading bridges
- Wheelchair-accessible restrooms, restaurants and ramp to terminal
Prior to the screening checkpoint, volunteer airport ambassadors are available to answer questions or concerns about your flight or that of your family or friend. The red vested Ambassadors are located across from the American ticket counter and are extensively trained in all aspects of the airport's daily operations. If you are interested in becoming an airport ambassador, please contact the Roanoke Regional Airport Commission Office and ask to speak to the Marketing and Public Relations Administrator at 540/362-1999, extension 265.
An ATM is located to the left of the entrance to the restaurant (second floor before security). It is linked to the following networks: NYCE, Plus, Visa, Maestro, Cirrus, Mastercard, Quest and Armed Forces Financial Network.
Complimentary Parking Shuttle
The Roanoke Regional Airport Commision has begun a free shuttle to the short term, long term and overflow parking lots during inclement weather only. The service will pick up at the terminal at door five and provide service to and from all of the airport's three parking lots throughout a weather event.
ROA invites you to use small work desks located along the second floor balcony outside security, or the technology bars located in each airline gate. Electrical outlets are located nearby.
Food & Beverage (second floor)
McAlister's Deli, operated by AirHost/Varona LLC, offers a restaurant and full bar prior to and past the screening checkpoint. Travelers will enjoy items on the menu they have come to know and love including sandwiches, salads, soups, baked potatoes and, of course, McAlister's Famous Sweet Tea™. Both restaurants are open daily from 4:30 a.m. until the last flight departs.
A U.S. mailbox is located on the first floor next to the main sliding doors in the center of the terminal.
News & Gift Shop (second floor)
Hudson News and Gifts operates two stores: one prior to and one past the screening checkpoint. Both stores carry gifts, snacks, drinks and reading material. The stores also offer technology items, greeting cards and travel size products. The stores are open daily from 4:30 a.m. until the last flight departs.
Available from 5:45 a.m. to approximately midnight.
Pet Relief Area
There are two areas available for your pets to stretch their legs and take potty breaks. Small grass areas with Mutt Mitts (disposable bags) and trashcans are conveniently located outside of each end of the terminal lobby. For service animals, there is a Service Animal Relief Area past the screening checkpoint. If you have a service animal, please ask an airline employee to escort you and your animal to the service relief area.
Drink and snack machines are provided on the lower level on the west wing of the terminal near the ground transportation area.
Free wireless internet access is available throughout the terminal. To connect, change your SSID (service set identifier) setting to ROA-WI-FI and open your browser.